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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%
85%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This was not my first visit to the Endoscopy Center. Every time I have had a procedure done there it has been an excellent experience. From start to finish, the care is unmatched anywhere in El Paso."

"Very good experience - all of the nurses are sweet, friendly and answered questions or responded to the buzzer quickly - good place."

"I simply loved the service, I felt secure and well taken care of. Thank you all. Excellent service."



"Excellent facility, I wish all medical facilities would be as nice as this one."

"It was a good experience. Staff was very nice and very helpful and informed me. "

"This facility runs very smoothly with a warm & friendly staff which allows a calm environment when a patient can be quite concerned or/and nervous."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.