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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

86%
84%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This was not my first visit to the Endoscopy Center. Every time I have had a procedure done there it has been an excellent experience. From start to finish, the care is unmatched anywhere in El Paso."

"I had an excellent experience due to the highly professional staff and comfortable facility. Also, the expeditious and prompt service made me feel totally secure and at ease. Thanks to everyone at the Endoscopy Center for your service."

"The staff was very respectful and knowledgeable. The doctor took the time to explain the procedures and what he found during my endoscopy. After my procedure I felt no side effects. I am completely satisfied and trust this facility 100%."



"I have never had this level of kindness and care at any facility I have ever been admitted to. And I have been world wide. Thanks to all who gave tender loving care. I greatly appreciate you!"

"I really felt at ease going thru the process, everyone I talked to made me feel relaxed. They made conversation with me in a positive way which showed me everything was going to be alright."

"I have been to Endoscopy Center of El Paso 5 times for me and one time with my husband and I have been very pleased with everything about the facility, personnel, and attention given."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.